ku977's Privacy Policy
Your personal information is completely safe with us — find out in detail how ku977 collects, uses, and protects your data.
This Privacy Policy ("Policy") explains how the ku977 platform ("we", "us") collects, processes, stores, and protects the personal information of its users ("you", "your"). By using the ku977 website or services, you consent to the terms of this Policy.
We believe you should have full control over your personal information. This Policy tells you what data we collect, why we collect it, and how you can manage it. If you have any questions or use our services, please contact our support team.
Data Collection & Definitions
What Information We Collect
When you create an account and use our services at ku977, we may collect the following types of information:
- Identity Information: Full name, date of birth, national ID or passport number (for age verification).
- Contact Information: Email address, mobile number.
- Financial Information: Your preferred payment method (bKash, Nagad, Rocket, or Upay) and transaction history — we never store card numbers or bank credentials.
- Technical Information: IP address, device type, browser version, operating system, and cookie data.
- Usage Information: Gaming activity, betting history, preferred game categories, and session duration.
- Communication Records: The content of your chats or emails with our customer support team.
How We Collect Information
We collect information in the following ways:
- Provided directly: When you fill out account registration, login, deposit, and withdrawal forms.
- Automatically: Your browsing activity through cookies, pixel tags, and similar technologies.
- From third parties: Confirmation information received from payment gateways or identity verification service providers.
Data Use & Processing
Why We Use Your Information
ku977 uses your information for the following legitimate purposes:
- To manage your account, secure your login, and ensure smooth delivery of services.
- To process and verify financial transactions through bKash, Nagad, Rocket, and Upay.
- To verify your age and confirm that only users aged 21 or above are using the services.
- To prevent fraud, ensure anti-money laundering (AML) compliance, and protect accounts.
- To improve customer support and resolve your complaints and queries.
- To analyse platform performance and improve the user experience.
- With your consent, to send you special offers and promotional updates from ku977.
- To ensure responsible gaming and provide assistance when needed.
Legal Basis for Processing
We process your information on the following legal grounds:
- Performance of a contract: Information that is essential for providing services.
- Legitimate interests: Fraud prevention and maintaining platform security.
- Legal obligations: Meeting the requirements of regulatory authorities.
- Consent: Your given consent for optional matters such as marketing communications.
Data Sharing & Disclosure
Who We Share Information With
ku977 never sells your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:
- Service partners: Contracted third parties for IT infrastructure, payment processing, identity verification, and customer support — who use data only according to our instructions.
- Legal obligations: To comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.
- Fraud prevention: With industry bodies to prevent account security breaches or suspicious activity.
- Business transfers: In the event of a merger or acquisition, the new owner will be required to maintain protections consistent with this Policy.
For international data transfers, we ensure that adequate data protection measures are in place in the destination country.
Cookies & Tracking Technologies
We use cookies to improve the functionality of our platform and the user experience. These cookies fall into the following categories:
- Essential cookies: For maintaining login status and session security — these cannot be disabled.
- Performance cookies: For analysing site speed and errors — active with your consent.
- Personalisation cookies: To remember your preferences and language settings.
- Analytics cookies: To understand platform usage patterns — fully anonymous data.
You can manage cookies at any time by changing your browser settings. However, disabling essential cookies may affect the functionality of the service.
Data Security & Retention
How We Keep Your Information Secure
ku977 treats the protection of your personal and financial information as the highest priority. Our security measures include:
- SSL Encryption: All data transmission between our servers and your device is encrypted using TLS/SSL.
- Data Encryption: Sensitive information that is stored is protected using industry-standard encryption methods.
- Access Controls: Only authorised staff can access your information, and only for specified purposes.
- Auditing & Monitoring: Systems are in place to automatically detect and monitor suspicious activity.
- Security Testing: Regular security audits and vulnerability assessments are conducted.
- Staff Training: Our team members receive regular training on data protection.
In the event of a security breach, we will promptly notify affected users in accordance with applicable law.
Data Retention Period
We retain your personal information only for as long as necessary. In determining the retention period, we consider the following:
- The time required to provide services and keep your account active.
- Financial transaction records, which must be retained for a specified period based on legal obligations.
- After account closure, the minimum information needed for fraud prevention and settling legal claims.
- If you request that any content be deleted, it will be acted upon as quickly as possible unless a legal obligation prevents it.
Your Rights & Controls
Your Personal Data Rights
As a ku977 user, you have the following rights:
- Right of access: You can find out what information we hold about you and how we use it.
- Right to rectification: You can request correction of any inaccurate or incomplete information in your profile.
- Right to erasure: In certain circumstances you can request deletion of your personal information, though this may be limited where legal obligations apply.
- Right to restrict processing: In certain circumstances you can request that the processing of your information be restricted.
- Right to data portability: You can request your information in a structured, commonly usable format.
- Right to object: You have the right to object to certain types of processing of your information.
- Right to withdraw consent: You can stop consent-based processing such as receiving marketing messages at any time.
To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat.
Policy on Minors' Information
ku977's services are intended for users aged 21 or above only. We do not knowingly collect any personal information from minors. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If a parent or legal guardian believes that their minor child's information is held by us, please contact our support team.
Policy Changes & Contact
Third-Party Sites & Services
Our platform uses third-party services such as game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) and payment partners. These third parties have their own privacy policies and ku977 is not responsible for their data collection. Before sharing information with third parties, we ensure that adequate data protection measures are in place on their end.
Changes to This Policy
This Privacy Policy may be updated from time to time due to business needs, legal changes, or technological developments. For significant changes, we will notify you by email or through a notice on the platform.
Continuing to use the service after a change takes effect will be considered acceptance of the updated policy. The most recent version will always be available on this page.
Responsible Gaming & Data Protection
ku977 takes responsible gaming seriously. We use data from your gaming activity to identify unusual or risky behaviour and provide assistance when needed. This use of data is solely for your well-being — not for marketing or sharing with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
Privacy Contact
For any questions, requests, or complaints regarding this Policy, please contact us:
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week, in Bengali and English.